Our Store Policies
Transparency and Care
In today’s online market we believe in transparency for our customers. If something isn't right let us know right away and we will fix it. We want you to have the best experience possible with our products. And don’t hesitate to contact us with questions!
What You Need to Know
Economy Shipping AND Free Shipping:
Most orders ship within 1-5 business days. If you do not receive an order confirmation email within 2 days of placing your order, please contact email@example.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.
The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our studio.
Our Return Policy
The Small Print
At Wild Air Candle Co., all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles and room mists cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Wild Air Candle Co. within 7 days of delivery.
If you have received the wrong product or are missing a product in your order, please let us know within 14 days of your order being delivered.
You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at firstname.lastname@example.org for further details.