FAQs

What are wooden wicks?

We love Wooden Wick candles for their distinct crackling sound when burning. These luxury candles are set apart by the distinctive crackling aspect. Wooden Wick candles are more calming vs. their cotton wick counterparts, and Wooden Wick candles create a beautiful ambiance.

What type of fragrances do you use?

We use only luxury fragrances. Luxury fragrances are designed using a global palette of raw materials with exotic and well-balanced accords to project a rich, luxurious character. They're often multi-dimensional and sophisticated, curated by master perfumers with a discerning nose for quality and luxury.We use only unique ingredients sourced from around the world that are made with essential oils, fine fragrance. Our fragrances are always 100% pure, paraben free and phthalate-free.

What wax do you use?

All of our waxes are custom blends. All blends are gluten-free, toxin-free, paraben-free, phthalate-free, and come from renewable sources. We use soy, hemp, coconut, and beeswax.

What are the payment options?

We accept Visa, Mastercard, American Express, and PayPal.

What is your return policy?

At Wild Air Candle Co., all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles and room mists cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Wild Air Candle Co. within 7 days of delivery.

If you have received the wrong product or are missing a product in your order, please let us know within 14 days of your order being delivered.

You may return your unused products for a full refund of your purchase price, less shipping, and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at info@wildaircandleco.com for further details.

Do you sell gift cards?

Yes, you may purchase gift cards through our site.

What are shipping terms?

Economy Shipping AND Free Shipping:

Most orders ship within 1-5 business days. If you do not receive an order confirmation email within 2 days of placing your order, you can contact info@wildaircandleco.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.

The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our studio.

FAQ: FAQ